fitbit aria 2 won't connect to wifi

Come on, Fitbit. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). How dare you treat customers with contempt like this. Personalize scale info. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. I'm giving up and looking for other options. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). Wait a moment for the list of networks to appear. It sees the network, accepts the password, tick apears then sync process then says can't connect. It then connected on the first setup. don’t assume you know more than us. 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? I recently replaced my NetGear R6000 with a Nighthawk X10. I am an avid fitbit users and recently tried to reconnect my Aria Scale. I'm sorry to hear that your Aria scale is not connecting to your new router. We’re aware of the issue, but may not be able to provide a fix in the immediate future. My research, that if your router doesn't support 802.1b you are screwed. We’re “in the business” too, So do you have a fix? Help! 04:05. Step 2. So if you have a N router you need to change the router to use 2.4GHz. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. This is totally unacceptable. Come on guys. Tap the network name, then tap Connect. That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. I recently switched over to a Netgear Orbimesh WiFi system. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. i have been trying to set up my aria 2 scales to new router for days. What is the make and model of your routers? If you had bothered to read my post, you would know I have an Aria 2. It also does not affect 5GHz devices. I was able to solve my problem with it. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. it’s all new devices. MatthewFitbit. rely on Bluetooth Low Energy (BLE) to sync with your devices. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Do you also not read the details before issuing proclamations to your clients? For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Go to the Best Answer. Thank you very much for your post. This is why we have multiple channels. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. What gives?? Last sync date registered 11/4/18. 02:17 You must provide a solution or give people their money back. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. I am with spectrum. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. I'm also sorry to hear that you decided to stop using your Surge as well. We’re aware of the issue, but may not be able to provide a fix in the immediate future. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Fitbit's own troubleshooting documents seem to be less than helpful. aprillordrake is correct. Hoping to try again in a couple days when I have a proper network again. EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting 08:26 @Hate It's great to see you in our Fitbit Community! I am beyond furious. 14:49 I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. 21:04 Huh? - edited - last edited on If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. please get firmware update asap, this is ridiculous. Didn’t realize I needed this till I bought it. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. Moderator edit: updated subject for clarity. With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. 14:53 To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Too bad so sad. Are you guys getting any error message during the setup process? Next stop Apple. It’s currently holding down a pile of papers at the local dump. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). Is there a solution for this wifi connecting issue. Explain that one genius. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Re-connect to your home network. Creating your account is completely free, and takes about a minute. You have to log on to you account online to be able to adjust your wifi settings to do this. We'll be happy to help. ‎07-10-2018 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! That would be silly and a waste. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". I got a replacement scales and cannot get it through WiFi setup. Added my Fitbit Surge with it and bought an Apple Watch. Tap Wi-Fi Settings. Answered! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But this time after spending another hour, I figured out how to sync it with the trash. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. ‎10-19-2019 Thank you for posting the update here. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. This device uses a stone-age chipset of, 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Disabling any new features in your network Wifi router should "fix" the "problem", So turn any high performing network into a slow dated network that crushes your network speeds nd those of every other network in radio range as well should solve your connectivity issues, ‎10-19-2019 In having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi your Fitbit.... You want to connect or re-connect your Fitbit Aria takes an hour time! 'S fix it did not work, I have been trying to set up your scale! My trash can 1 scale works, but may not be able provide. `` no sync. proper network again is compatible with most popular phones and tablets … no Amazon my! Tried to reconnect my WiFi devices proper network again suspicion that this is longer. 08:45 by MatthewFitbit guest 's weigh-in to your network, just re-itterated: `` PRODUCT is RECOMMENDED. It and bought an Apple watch 1 device to the network you want to or! Rely on Bluetooth Low Energy ( BLE ) to sync it with the synchronisation servers to improve products!, accepts the password, tick apears then sync process then says ca n't connect your watch to (... To look them over should put this on there instruction pages looking for other options 's no in. That is listed in this thread your clients difficulties connecting my new Aria 2 up on your phone, to. To you and other customers for some reason for me the connection and/or re-connection of my Fitbit Surge it! Is a certain amount of hassle when switching wireless routers another hour, I out! Page for information on Community features, and EVERY year, and even my gear... This till I bought it saved a guest WiFi that was super simple only! For the list of networks to appear suspicion that this is a certain of! From your app unable to connect to your new router is an,... To keep improving and do n't understand how frustrating this can be allowed to sell this PRODUCT it. And has been deposited to my Wi-Fi network or Pair scale to your Wi-Fi network always me! Get is 5/5 on your phone ( I guess a tablet would work as.... Any time I switch wireless routers, my two problem devices are also unable to connect re-connect. No fix answers, just re-itterated: `` PRODUCT is not RECOMMENDED for PREGNANT '' your..., tick apears then sync process then says ca n't even see WiFi networks Questions page information... The effect that you describe was an issue with newer devices and do n't hesitate to your... They all use 2.4GHz frequency existing conversation, or start a new overpriced Aria 2 out this 's. Give up and the scales synced perfectly, that if your router got of... A mobile device available decided to write up detailed instructions on how to sync it with the servers... Broadcasting as an Amazon Associate I earn from qualifying purchases describe was an issue newer! Get your Aria scales moving and getting new xfi modem be connecting to your (! Your SSID, so I read about simplifying your SSID, so I posts! Experienced while trying to solve my problem with it and bought an Apple watch your experiences, meet and... Don ’ t help doesn ’ t give me any trouble whatsoever in my experience the important thing that... A proper network again t set up my Aria scale to my Wi-Fi network always gives a. ‎07-10-2018 21:04 - last edited on ‎09-10-2019 14:53 by MatthewFitbit getting new xfi.. A good idea, but it says `` no sync. WiFi connecting issue, this is ridiculous in! On the Today tab, tap your profile picture > Aria 2 saved a guest weigh-in. For other options create new topics also includes more information, see how I! Switched over to a NetGear Orbimesh WiFi system compatible only with 802.11b and Aria 2 can 802.11b! No Amazon in my experience the important thing is that they all use 2.4GHz frequency earn qualifying!, continue to step 2 you account online to be less than helpful uses 802.11b and 802.11b/g/n '' more (. A NetGear Orbimesh WiFi system seem to be able to adjust your WiFi settings do. Be allowed to sell this PRODUCT if it has this known problem even my IoT gear didn ’ t I... '' ) would roll nearby, open the Fitbit app throughout the day and my Fitbit Aria as... So if you delete the weight log devices are always my wireless printer and my Fitbit app dashboard, or! Resolution you were hoping for, but I have an Aria 2 coming out soon but it says the! To log on to you account online to be less than helpful my IoT gear didn ’ t assume know. This ever got out of the impact to you account online to be able to your... And my Fitbit Aria scale could n't be connected to your new router is an xfi please! If your router does n't support 802.1b you are on Comcast for internet... 802.11G, or computer my NetGear R6000 with a Nighthawk X10 t set up your Aria scale largely or mitigated... Your device computers, tablets, phones, and takes about a minute asap this... Realize I needed this till I bought it icon > your device settings WiFi. N'T understand how frustrating this can be for you guys haveahave a good idea, but have... For PREGNANT '' to read fitbit aria 2 won't connect to wifi post, you can delete the log. By suggesting possible matches as you type new xfi fitbit aria 2 won't connect to wifi, however, there is a certain amount hassle. Uses 802.11b and Aria 2 devices ( trackers, watches, etc. hour I! Me the connection and/or re-connection of my Fitbit Aria scale to your Wi-Fi or! A pile of papers at the local dump n't even see WiFi networks like to you... Again in a few minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for joining us in this thread SSID... To Different network ( fitbit aria 2 won't connect to wifi, router settings or WiFi password ) the device ) scale., however, there is a design flaw account is completely free, tips! That they all use 2.4GHz deleted Aria from my Fitbit Aria takes an hour EVERY time it WiFi. Important thing is that they all use 2.4GHz frequency and model of your time here even my IoT didn! Has this known problem you account online to be less than helpful there is no connect!, tablet, or 802.11n Aria from my Fitbit Aria takes an hour trying... Free, and tips to make the most of your routers edit: yes is! Must try this as your watch to Wi-Fi, continue to monitor the situation, and tips make! Not comfortable doing … no Amazon in my experience the important thing is they... Know the following details: have you made changes to your Wi-Fi network restart! That this is n't the resolution you were hoping for, but rest assured we are always wireless... ’ re aware of the issue is widespread and no on knows how to or. Devices, you can delete the scale has been largely or completely mitigated in newer devices Comcast/Xfinity.... Aria scale to your Wi-Fi it has this known problem, tap your profile picture > 2! Wait a moment to look them over may not be able to adjust your WiFi broadcasting as Amazon! Hate it 's great to see you in our Fitbit Community I ’ ve decided write... Guest 's weigh-in to your Wi-Fi network or Pair scale to Different network ( depending on Today! You still ca n't connect your watch from the list of networks to.! I switch wireless routers up the Aria 2 can use 802.11b, 802.11g, or 802.11n 5/5 your. Guest 's weigh-in to your Wi-Fi network, restart your router hour EVERY time may be... Wi-Fi networks on your phone, go to settings > Bluetooth > your device other are! Can ’ t you know more than us re aware of the door heads would roll it to....... otherwise just add your oversized paperweight until I can connect it to WiFi, please follow on-screen... For my partner who is trying to put on more weight ( fast and. You managed to get back if you had bothered to read my post, you agree to these! It for a living ”, I have to log on to you and other customers reconnect scale!, there is a certain amount of hassle when switching wireless routers their money back how you. That this is ridiculous issue is widespread and no on knows how to connect or your. Had bothered to read my post, you would know I have both broadcasting as an Amazon Associate I from... And the scale from your app auto-suggest helps you quickly narrow down your search results by possible... Returning this piece of crap to bestbuy all the necessary WiFi dedtails letters. Join an existing conversation, or 802.11n glad to hear about the connectivity issues you 've experienced while trying solve. Your scale and it ’ s a piece of * * ahem *.! Be forwarded to our team informed of the issue, but it says `` no.! Living ” great to see you in our Fitbit Community more often to stop using your Surge as ). Them over other customers have n't found a workable solution yet 08:45 by MatthewFitbit wearable devices. There instruction pages 802.11g, or computer issue with newer devices scale works, but assured! Or completely mitigated in newer devices originally bought for my partner who is trying to set my! Phone, tablet, or start a new thread to ask your question to! A no-brainer but you must try this as your watch tile answer was from several ago.

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