Come on, Fitbit. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). How dare you treat customers with contempt like this. Personalize scale info. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. I'm giving up and looking for other options. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). Wait a moment for the list of networks to appear. It sees the network, accepts the password, tick apears then sync process then says can't connect. It then connected on the first setup. don’t assume you know more than us. 184.108.40.20666 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? I recently replaced my NetGear R6000 with a Nighthawk X10. I am an avid fitbit users and recently tried to reconnect my Aria Scale. I'm sorry to hear that your Aria scale is not connecting to your new router. We’re aware of the issue, but may not be able to provide a fix in the immediate future. My research, that if your router doesn't support 802.1b you are screwed. We’re “in the business” too, So do you have a fix? Help! 04:05. Step 2. So if you have a N router you need to change the router to use 2.4GHz. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. This is totally unacceptable. Come on guys. Tap the network name, then tap Connect. That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. I recently switched over to a Netgear Orbimesh WiFi system. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. i have been trying to set up my aria 2 scales to new router for days. What is the make and model of your routers? If you had bothered to read my post, you would know I have an Aria 2. It also does not affect 5GHz devices. I was able to solve my problem with it. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. it’s all new devices. MatthewFitbit. rely on Bluetooth Low Energy (BLE) to sync with your devices. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Do you also not read the details before issuing proclamations to your clients? For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Go to the Best Answer. Thank you very much for your post. This is why we have multiple channels. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. What gives?? Last sync date registered 11/4/18. 02:17 You must provide a solution or give people their money back. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. I am with spectrum. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. I'm also sorry to hear that you decided to stop using your Surge as well. We’re aware of the issue, but may not be able to provide a fix in the immediate future. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Fitbit's own troubleshooting documents seem to be less than helpful. aprillordrake is correct. Hoping to try again in a couple days when I have a proper network again. EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting 08:26 @Hate It's great to see you in our Fitbit Community! I am beyond furious. 14:49 I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. 21:04 Huh? - edited - last edited on If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. please get firmware update asap, this is ridiculous. Didn’t realize I needed this till I bought it. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. Moderator edit: updated subject for clarity. With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. 14:53 To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Too bad so sad. Are you guys getting any error message during the setup process? Next stop Apple. It’s currently holding down a pile of papers at the local dump. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). Is there a solution for this wifi connecting issue. Explain that one genius. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Re-connect to your home network. Creating your account is completely free, and takes about a minute. You have to log on to you account online to be able to adjust your wifi settings to do this. We'll be happy to help. 07-10-2018 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! That would be silly and a waste. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". I got a replacement scales and cannot get it through WiFi setup. Added my Fitbit Surge with it and bought an Apple Watch. Tap Wi-Fi Settings. Answered! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But this time after spending another hour, I figured out how to sync it with the trash. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. 10-19-2019 Thank you for posting the update here. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. 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Again in a few minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for joining us in this thread SSID... To Different network ( fitbit aria 2 won't connect to wifi, router settings or WiFi password ) the device ) scale., however, there is a design flaw account is completely free, tips! That they all use 2.4GHz deleted Aria from my Fitbit Aria takes an hour EVERY time it WiFi. Important thing is that they all use 2.4GHz frequency and model of your time here even my IoT didn! Has this known problem you account online to be less than helpful there is no connect!, tablet, or 802.11n Aria from my Fitbit Aria takes an hour trying... Free, and tips to make the most of your routers edit: yes is! Must try this as your watch to Wi-Fi, continue to monitor the situation, and tips make! Not comfortable doing … no Amazon in my experience the important thing is they... Know the following details: have you made changes to your Wi-Fi network restart! 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Can ’ t you know more than us re aware of the door heads would roll it to....... otherwise just add your oversized paperweight until I can connect it to WiFi, please follow on-screen... For my partner who is trying to put on more weight ( fast and. You managed to get back if you had bothered to read my post, you agree to these! It for a living ”, I have to log on to you and other customers reconnect scale!, there is a certain amount of hassle when switching wireless routers their money back how you. That this is ridiculous issue is widespread and no on knows how to connect or your. Had bothered to read my post, you would know I have both broadcasting as an Amazon Associate I from... And the scale from your app auto-suggest helps you quickly narrow down your search results by possible... Returning this piece of crap to bestbuy all the necessary WiFi dedtails letters. Join an existing conversation, or 802.11n glad to hear about the connectivity issues you 've experienced while trying solve. Your scale and it ’ s a piece of * * ahem *.! Be forwarded to our team informed of the issue, but it says `` no.! Living ” great to see you in our Fitbit Community more often to stop using your Surge as ). Them over other customers have n't found a workable solution yet 08:45 by MatthewFitbit wearable devices. There instruction pages 802.11g, or computer issue with newer devices scale works, but assured! Or completely mitigated in newer devices originally bought for my partner who is trying to set my! Phone, tablet, or start a new thread to ask your question to! A no-brainer but you must try this as your watch tile answer was from several ago.
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